The Client Experience Specialist will support and drive process and system improvement initiatives within and on behalf of the Client Experience Center (CEC). This individual is strategically positioned in day to day operations, in order to identify areas of improvement, assist with solutions and lead change management within the department. The specialist will also represent the CEC in cross functional initiatives pertaining to internal process improvement and new and potential client support. As such, he or she must positively reflect the core values, in all interactions, by demonstrating an understanding and commitment to the TRIMEDX vision and mission.
Manage CEC Sales Support and New Business Implementations - (70%)
CEC Process Ownership and Improvement - (20%)
Miscellaneous - (10%)
Education and Work Experience