• C.E. Cyber Manager

    Location US-WA-Vancouver
    Job ID
    2018-8356
    Category
    Clinical Engineering
    Company Name
    TriMedx, LLC
  • Overview

    Aligned with the TRIMEDX Vision, Mission and Values, the primary role of a Clinical Engineering-IT (CE CYBER) Services Manager is to support and have general oversight of the Client based CE CYBER Program with regards to various Connectable and Connected Device Inventory (CDI) projects, initiatives and work. Activities will include overall management and buildout of the Connectable & Connected Device Inventory, while responding to and supporting with technical expertise Client driven integration projects, medical device network configuration projects, service and repair requests, identifying fault conditions and seeing to the remediation in partnership with the Client Information Technology Department resources. This individual will utilize downtime plans, logistics, and training to support the management of service operations workflows of the connected medical devices. The CE CYBER Manager will ensure clinical equipment systems are fully inventoried, interfaced and/or integrated with various information systems in a consistent dependable manner, as determined by the Client’s Information Technology Department, in accordance with conventional networking and security practices, the Medical Equipment Management Plan and the TRIMEDX Clinical Engineering Program policies and procedures. The CE CYBER Manager will be supported by and have an indirect reporting relationship with the TRIMEDX Enterprise CE CYBER Team.

    Responsibilities

     Connectable & Connected Device Inventory Service and Support (40%)

    • Supports, monitors and manages the Connected Device Inventory.
    • Provides professional expertise, guidance and assistance in the area of Clinical Engineering-IT (CE CYBER) Systems and CDI integrations.
    • Establishes themselves as the expert for the Clinical Engineering Department related to networked and/or integrated medical devices and/or systems.
    • Promotes uniform maintenance and repairs on production connected device medical systems across the Client’s healthcare enterprise.
    • Monitors, services and/or supports clinical equipment that utilizes networking technologies and/or Unix or Windows based controllers.
    • Ensures program processes and procedures support the response to CDI trouble calls pertaining to data flow issues from client representatives.
    • Ensure Clinical Engineering teams have the skills, capabilities and support to troubleshoot medical equipment and/or CDI hardware and software to ensure data connections and security.
    • Supports and ensures program resources are engaged in the setup and configuration of CDI interface hardware for use in the production environment.
    • Ensures proper policies, procedures, resources and support are provided via the Clinical Engineering Program to verify the proper data flow conditions on the MDI network.
    • Ensure that CE CYBER activities related to maintenance, support and project activities are recorded in the Clinical Asset Maintenance and Management System (RSQ).
    • Manages vendors on hardware and software patch implementation for medical equipment per TRIMEDX operating policies and procedures.
    • Develops and/or supports data/configuration backup policies, procedures and processes, for installation and/or upgrade of CDI devices and systems; as well as related servers and workstations.
    • Supports Client IT and various medical device and software vendors to lab test solutions prior to these solutions being put into the production environment.
    • Evaluates incoming equipment, capital requests and its documentation; helps to ensure medical device firmware configurations meet the needs of all concerned parties allowing equipment to properly integrate with the system prior to being placed into the production environment. Documents these configurations for the Clinical Engineering Department and Client IT team.
    • Provides training to Clinical Engineering associates on customized configuration and maintenance solutions developed for reintroducing integrated equipment back into the environment after repair.
    • Monitors and evaluates proposed software revisions to medical equipment systems and actively track and ensure that systems being upgraded.
    • Develops working knowledge and skills of Clinical Engineering staff to the level attainable for all server based medical equipment applications that Clinical Engineering is responsible for, as defined by the scope of the Client agreement in order to acts as a System Administrator in partnership with Client IT and Clinical teams for these systems.
    • Performs all duties related to this position as deemed necessary by TRIMEDX program management.

     

     

    Project and Program Support (25%)

    • Responsible for the management and global oversight inventory, planning, maintenance and management of LAN/WAN-based and integrated medical equipment network devices for the client locations.
    • Collaborates and/or reports out to the enterprise TRIMEDX CE CYBER program.
    • Ensures the Clinical Engineering program and associates are capable of and maintain the connected device inventory with information related to clinical equipment in TRIMEX’ RSQ platform including, but not limited to, IP addresses, MAC addresses, AE titles, OS information, firmware versions, application versions, security attributes, equipment criticality and recovery information.
    • Serves as and/or supports other Clinical Engineering program associates in the project management representative for implementation of clinical equipment requiring network connectivity, interface configurations, and/or integration. Supports the preparation of project timelines, milestones and establishing Clinical Engineering roles and responsibilities. Works directly with vendors and all levels of management and support staff for scheduling and coordination to ensure adherence to established timelines.
    • Sets and meets realistic deadlines. Forecasts changes and communicates current and projected issues to Client and Clinical Engineering management.
    • Provides timely advice to Clinical Engineering management regarding procedure changes required to maintain system and equipment stability.
    • Develops documentation of data maps and network layout diagrams related to the CDI and integrations.
    • Supports the development of service documentation, knowledge articles and/or instruction manuals for the support of integrated medical devices. Provides technical instruction & training to others as needed or required.
    • Provides input into policies, processes and procedures related to clinical equipment networking and medical devices.
    • Serves as a reference source for clinical engineering and clinical staff with regards to appropriate procedures for the integration of clinical equipment to the information system.
    • Evaluates Clinical Engineering departmental logistics, workflow and technical considerations in order to create downtime plans/solutions; and write related procedures for the Clinical Engineering management and associates.

     

    Team Work & Customer Satisfaction (25%)

    • Helps to create and foster an environment of innovation; work to identify and remove roadblocks and enables collaboration between clinical engineering and IT services; advocates for the adoption of behaviors and skills related to networking and IT throughout the Clinical Engineering department.
    • Capability to identify, develop and serve all customers and stakeholders to the highest level of satisfaction; ensuring the highest level of customer satisfaction within the scope of responsibilities.
    • Informs management of all situations that are out of the norm or are of an emergent nature or involve a negative impact on patient care.
    • Must be able to communicate verbally and in written form, presenting a professional image at all times.
    • Works with the Clinical Engineering team to continuously drive improvements in operational delivery and/or technical skills.
    • Conducts managerial/leadership rounds to promote communication with clients.
    • Maintains and supports a clean and safe work place.
    • Provides technical assistance to Clinical Engineering associates as necessary.
    • Provides coordinated technical training and mentoring to Clinical Engineering associates as needed.
    • Provides mentoring and precepting of Clinical Engineering Technicians.
    • Brief department management on statuses and risks, including taking the role of champion for medical device integration projects at Client sites.
    • Clearly communicate best practices, roadblocks, timelines and/or risks to management.

     

    Travel (10%)

    • May be required to travel to other Client sites (if multi-facility network or IDN)
    • May be asked to travel to other TRIMEDX sites and/or the Indianapolis office to train and/or support the ongoing development of CE CYBER services

    Qualifications

    Education and Work Experience

    • Bachelor’s degree(s) in Computer Science, Information Systems and/or Security, and/or Biomedical Equipment Technology (or a graduate of military BMET training, or has attended and graduated from formal training in an equivalent technical program strongly preferred) is required
    • Additional and/or other degrees in engineering, computer science, IT security and/or business will be viewed favorably
    • Networking and/or other relevant IT/security certifications strongly preferred
    • Relevant professional certifications (CBET, CRES, CLES, CHTM, PMP, etc.) considered favorably
    • Minimum of five years of experience working in clinical engineering, IT/security, medical equipment service, healthcare services, and/or with medical equipment manufacturers in the delivery or development of client service solutions
    • At least three years of experience in leadership roles managing diverse and dynamic teams is preferred
    • At least three years of experience in the delivery of technical service and/or support is preferred
    • Experience with information systems, network and security management is required
    • Experience with IoT products, risks and/or security strongly preferred
    • Experience with computer operating systems and patch management is required

    Knowledge

    • Knowledgeable of the operation of and have experience in the maintenance and repair of a wide variety of medical equipment and systems; knowledge of and capability to understand the clinical application of medical technologies.
    • Strong working knowledge of electronics, anatomy, physiology, medical terminology, regulatory guidelines, and biomedical principles.
    • Knowledge of HIPAA and security industry standards; acting as department resource for ePHI and HIPAA queries
    • Knowledgeable of the various networking technologies and communications protocols employed in healthcare.
    • Advanced analysis of test data and interpretation of schematic diagrams is frequently required.
    • Proficient in the use of Microsoft Office applications required; including Excel, Word, PowerPoint, Visio, Project and Outlook

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