Division Product Manager - MME

US-IN-Indianapolis
Job ID
2017-7938
Category
Solutions Delivery & Program Management
Company Name
TriMedx, LLC

Overview

The Divisional Operations Support Manager, MME is the primary point of contact within their assigned area of responsibility who fundamentally connects the MME field operations to central office; ensuring consistency in service delivery, operations, compliance and alignment with program goals. The MME Divisional Operations Support Manager is a business professional with service delivery and process improvement expertise, as well as excellent communication skills. The position plays a major role in program leadership, new customer onboarding, and program development. The role must have a deep understanding of the MME program at both the strategic and day-to-day operational levels. Further, this role is intimately involved in the implementation and start-up of the MME program at new customer sites. This person is essential to the successful delivery of the MME program to a customer, as well as ongoing development of the product line. Travel up to 50% may be necessary to effectively deliver all aspects of the job requirements.

Responsibilities

Program Leadership

  • Lead as MME operational expert for designated area of responsibility
  • Build and maintain relationships with TriMedx field leadership in designated area
  • Support TriMedx field leadership (MME and CE) with MME related questions, needs and/or sales opportunities
  • Roll-out and lead training of new MME capabilities to existing program sites
  • Train new leaders at existing program sites on the MME program and TriMedx way
  • Lead MME Plus One candidates in designated area to ensure have received exception training to immediately assume MME leadership role when assigned
  • Work with HR to continually fill MME Plus One roles with candidates that will elevate the TriMedx program
  • Oversee responses to operational/compliance audits and drive CQI initiatives
  • Assist in the ongoing development improvement of existing programs

New Customer Onboarding

  • Assist with new customer sales opportunities
  • Act as central MME lead for onboarding of new customer including Operations Assessment, CSA, Operations Blueprint, Utilization Snapshot, Validation, and Implementation in designated area of responsibility
  • Develop, lead, and improve Operations Assessment at new customer site
  • Create and present Operations Assessment deliverables
  • Assist in the development of MME sales proposal
  • Build MME service model for new customer sites – staffing, strategy, and coverage
  • Develop, lead, and improve Operations Blueprint at new customer site
  • Create and present Operations Blueprint deliverable
  • Develop, lead, and improve initial Utilization Snapshot at new customer site
  • Create and present Utilization Snapshot deliverable
  • Train leaders at new program sites on the MME program and TriMedx way
  • Oversee Rep training at new program sites on the MME program and TriMedx way
  • Work with HR to ensure the staffing up of new program sites

Program Development

  • Identify opportunities for upgrades and advancement to the MME product offering
  • Develop needs assessment and business requirements for upgrades
  • Communicate business requirements to the Product Development Team
  • Serve of key business partner in the development of new capabilities
  • Support central office functional units for MME field related questions or needs
  • Assist Sr. Program Manager and peers in program development and delivery as necessary

Qualifications

Education and Work Experience

  • Bachelor’s degree in Finance, Business or Engineering is highly desired
  • Minimum of five years of business experience working with clinical engineering, medical equipment service, healthcare services, and/or medical equipment manufacturers in the delivery or development of customer service solutions
  • Experience working in the hospital environment is preferred
  • Minimum five years of experience in a customer facing role
  • MME and/or Clinical Engineering expertise preferred
  • Direct supervisory experience preferred
  • Project and program management skills are required; certifications preferred
  • Previous experience with continuous improvement, lean, or six sigma initiatives; certifications preferred

Knowledge

  • Ability to lead, motivate and develop others
  • Ability to work independent of supervision
  • Excellent interpersonal skills
  • Strong written, verbal, and presentation communication skills
  • Ability to work with cross-functional groups and teams
  • Strong critical and analytical thinking skills
  • Ability to manage multiple priorities and deadlines
  • Ability to work with internal and external customers and stakeholders to develop and recommend solutions; negotiate and compromise in a professional manner as needed
  • Ability to work independently in a team-based environment
  • Knowledge of Microsoft Office applications, including Microsoft Project, required
  • Up to 50% travel

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