Director, Strategic Modality

US-IN-Indianapolis
Job ID
2017-7812
Category
Executives
Company Name
TriMedx, LLC

Overview

This newly created role will be the point-person on rolling out our segmented modality service deliverables.  You will be well-versed on computed tomography (CT) imaging capabilities, developing and executing business strategy, and you will work across the TRIMEDX enterprise.  You will leverage your experience working with OEM brands such as Toshiba, G.E., and Philips.

 

The Strategic Modality Director of CT leverages his/her technical, industry and business knowledge to collaborate with operational and business leadership to centrally support the delivery of standardized clinical engineering services for their defined modality and/or space; balancing quality, client service and cost in his/her work and activities performed. Further, this role will be looked at as the business’s subject matter expert in the assigned modality and/or space; able to fluidly engage in business, operational and technical discussions across all levels of the organization, as well as involvement in business and operating processes as deemed necessary. Collaboration with business units such as Central Service Strategy, Supply Chain, Regulatory/Compliance, Quality, Continuous Improvement and others will be key. This role may have technical or administrative direct reports as proven out through ROI analyses and defined strategies. Travel to client, operating and/or supplier locations will be required.

Responsibilities

Modality Service Management – 50%

  • Develop and iterate service strategy and/or support business plans and roadmaps that drive cost reductions, quality improvements and/or increase client satisfaction through defined business and client needs
  • Collaborate with TRIMEDX leadership, field Operations, and business units to centrally support field operations across the defined modality
  • Desire to develop, implement and grow new service solutions as defined by the organization
  • Collaboration with Centralized Service Strategy and Supply Chain in the development, deployment and support of national service strategy implementations
  • Partner with strategic suppliers and other resources to enable and support strategic initiatives and service delivery
  • Using operational analytics and Integrated Service Planning capabilities, assist field operations with the optimization of defined service strategies
  • Using strategy roadmaps, develop project timelines based on business, operations, client and/or market needs and requirements
  • Act against the defined strategy roadmaps and project plan(s), working across departments and work groups, to build out service capabilities
  • Build, develop, establish and/or acquire all necessary tools and resources for successful operational deployment and ongoing service strategy management by either field operations and/or Central Office service support
  • Ongoing management and oversight of implemented service strategies and support initiatives through defined KPIs, measurable goals/objectives and or metrics
  • Collaborate on the development of Service Quality and Maintenance Compliance Programs – including maintenance procedure development and standardization, WO audits, ad-hoc onsite equipment inspections, technician competency assessments and program, support the development of corrective action plans and leadership insights and identification/deployment of best practices
  • Lead and/or participate in Modality and Central Service Support Councils
  • Engagement with client/system level capital decision teams as deemed necessary by the business;
  • Support capital planning initiatives and services as offered by the business
  • As applicable, manage direct reports and/or national support technicians tied to specific modality programs
  • Demand service monitoring and intervention through internal systems and procedures
  • Assistance with recruiting and/or operational talent selection
  • Monitoring and coding of end of life equipment
  • Support of and engagement with Technical Support Center
  • Development of staffing models and recommended field organizational structures

Leadership – 25%

  • Collaborate with other organizational workgroups to ensure all necessary operating, regulatory, supply chain, IT and other components of the strategy are fully built, compliant and deployable upon implementation
  • Manage team members and resources per plans and annual operating plans
  • Manage, track and regularly report out on program progress, successes and failures
  • Determine resources required for accurate and timely completion of projects and ongoing management programs
  • Display client centric philosophy that highlights both internal and external relationships; identify client needs/expectations and strive to exceed them
  • Set and facilitate TRIMEDX leadership discussions during strategy review meetings
  • Work with business and operational leaders to develop and refresh data and metrics for use by operations and/or client
  • Explain complex ideas in an easy-to-understand written and/or presentation format
  • Ensure the timely and accurate development of strategies and services
  • Present final strategies approved for deployment to business leaders and operations
  • Research market trends and critical information for respective modality and/or space
  • Initiate and promote continuous improvement of procedures, processes, standards and programs to gain cost and operational efficiencies
  • Create an environment of teamwork and encourage creativity in a culture of continuous improvement
  • Create and maintain a positive work environment; ensure team members are adequately equipped to perform their duties and responsibilities

 

Travel – 25%

  • Client and operational site visits
  • Implementation oversight
  • Supplier visits
  • Sales collaboration activities

Qualifications

  • Bachelor’s degree in Engineering or another technical field is preferred; Military and/or other technical education, experience and degrees will be considered based on professional experience
  • MBA or other advanced degree in engineering, finance or business will be viewed favorably
  • Ability to work with internal and external clients and stakeholders to develop and recommend solutions; negotiate and compromise in a professional manner as needed
  • Relevant professional certifications (CBET, CRES, CLES, CHTM, PMP, etc.) considered favorably
  • Minimum of ten years of business experience working with clinical engineering, medical equipment service, healthcare services, and/or with medical equipment manufacturers in the delivery or development of client service solutions
  • Demonstrated ability to manage and understand the defined modality from a business and technical perspective
  • At least five years of experience in leadership roles managing diverse and dynamic teams is preferred
  • At least five years of experience in the delivery of technical service and/or support
  • Project and program management skills
  • Excellent interpersonal and conflict management skills
  • Strong written, verbal, and presentation communication skills
  • Ability to identify, manage and solve complex problems
  • Ability to work with cross-functional groups and teams
  • Strong critical and analytical thinking skills
  • Ability to manage multiple priorities and deadlines
  • Ability to work independently in a team-based environment
  • Competent with business and strategy development processes including marketing, sales, and business relationship management strongly preferred
  • Experience with continuous quality improvement
  • Knowledge of Microsoft Office applications required

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