Manager Plus One

Location US-MA-Cambridge
Job ID
Clinical Engineering Leadership
Company Name
Shay Howard-Johnson


The Manager Plus One is a training position to fill a Clinical Engineering Manager I position. The Clinical Engineering Manager I leads clinical engineering initiatives to provide superior customer service and operational efficiency by managing the execution of the TRIMEDX Medical Equipment Management Plan (MEMP). This position manages operations on a day-to-day basis, collaborates and maintains positive relationships with customers, works to develop colleagues, and provides a communication channel between hospital executives and the TRIMEDX Central Office. The Clinical Engineering Manager I also directs Joint Commission inspections and ensures that TRIMEDX services are in compliance with regulatory standards. This position includes a hands-on service component in general biomedical support.




Leadership (30%)

  • Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others
  • Motivate others through praise, recognition, and rewards
  • Manage personnel by staffing and scheduling technicians in a manner that assures the best service possible
  • Coach and mentor technicians by providing feedback on performance and documentation habits
  • Develop others to continuously achieve long and short term business results

Administer MEMP to Key Performance Measures (25%)

  • Manage Service Operations functions, such as service contracts and resources. Document the demand labor, demand parts, labor, contracts, labor, and parts
  • Answer questions and meet with others to discern the root cause of technological/process problems
  • Manage inventory of shop supplies
  • Develop service strategies with an outlook of continuous process improvement and provide metrics to TRIMEDX Central Office
  • Manage Joint Commission inspections and make sure open work orders are made a priority and that performance assurance inspections are documented

Account Management & Development (20%)

  • Build and maintain relationships with customers by employing interpersonal and conflict management skills
  • Effectively collaborate with customers and vendors to develop win-win solutions
  • Monitor each modality after setting financial and performance benchmarks
  • Identify and pursue opportunities for business entry
  • Manage financial performance

Functional/Technical Service (25%)


Will shadow technicians and learn the following areas:

  • Perform scheduled maintenance, electrical safety inspections (ESI), and operation verification procedures (OVP) on medical devices
  • Install and calibrate medical devices
  • Perform troubleshooting, service, and repairs of medical equipment
  • Advise users of equipment status and ensure all service and documentation is complete, timely, and accurate
  • Complete Incoming Inspections (II) to maintain a complete and accurate inventory of medical devices


Education and Work Experience


  • Bachelor's degree in engineering, technological or business field required, or Associate’s degree in engineering or technological discipline, in conjunction with 5 successful years of experience in clinical engineering field.
  • Technical certification such as A+, CBET, CRES, CLES, or CCE a plus
  • Must be willing to travel up to 50% of the time
  • Must be willing to relocate


  • Knowledge of Microsoft Office applications required
  • Ability to manage day-to-day and long term site operations
  • Ability to lead, motivate, and develop others
  • Ability to perform basic financial analysis and calculate budgets, revenue, and costs
  • Strong written, verbal, and presentational communication skills


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