Senior Site Manager

Location US-KY-Bowling Green
Job ID
Clinical Engineering Leadership
Company Name
Courtney Kinkade


Responsible for all aspects of on-site account management and supervision of the technical service team assigned to them. Focuses on strategic operations of the department while delegating routine program management to supervisory staff. Typically manages 7 or more frontline associates, comprised of BMET, ISE, or LES technicians, in a medium-to-large hospital system. Adheres to instructions and corporate policies, and demonstrates professionalism with integrity in all interactions with customers and staff.


Leading People

  • Oversees hiring, placement and training for technicians and other staff within the company business department, while maintaining a strong focus on retention and team development.
  • Implements human resources policies and procedures, including regular performance reviews and effective performance management, in a corporately responsible manner.
  • Responsible for ensuring all employees are adhering to the Global Code of Conduct and employee’s behaviors coincide with values and mission of the company.
  • Communicates, through the proper chain of command, critical information and decisions as appropriate, and responds to requests from District Manager, Regional VP, and Corporate Staff.


Grow the Top Line

  • Develops and maintains a client relationship that fosters business growth, establishes regular communications and helps drive business outcomes.
  • Schedules and documents communication with client on a monthly basis, to include Client Business Reviews and Annual Business Reviews, which focus on contract execution and the accomplishments of TRIMEDX.
  • Ensures the capability to meet client mandates and TRIMEDX's business model for delivering service agreement terms, quality, and regulatory and safety requirements.
  • Makes sound decisions, independently, to drive service delivery outcomes to the satisfaction of key client stakeholders throughout the hospital.
  • Schedules and completes monthly rounding with hospital leadership.

Capture Cost & Prodcutivity


  • Manages program in compliance with TRIMEDX's Quality Assessment, and the account scope of service per the contract.
  • Responsible for ensuring shop organization and branding meet TRIMEDX safety and image standards.
  • Ensures compliance with all Joint Commission/DNV and OHSA regulations and other local, state, and federal government regulations.
  • Maintains departmental policy and procedure manuals ensuring 100% compliance with TRIMEDX business standards.
  • Updates and/or develops annual Medical Equipment Management Plan (MEMP), and ensures entire MEMP program is approved through hospital EOC committee.

Deliver Financial Commitments

  • Develops and manages all facets of TRIMEDX and hospital departmental budgets and financial reporting processes to meet or exceed financial commitments.
  • Complies with all TRIMEDX and hospital reporting or approval processes.
  • Provides counsel to client regarding purchases of new capital equipment.
  • Seeks out new business opportunities for TRIMEDX within assigned account, and delivers base business growth.


Knowledge, Skills and Abilities

  • Excellent oral and written communication skills.
  • Knowledge of applicable trade areas.
  • Financial Analysis and Interpretation skills.
  • Management skills.
  • Listening skills.
  • Organizational skills.
  • Analytical Skills.
  • Intermediate computer skills (MS Word, Excel, Outlook required).
  • Results oriented.
  • Maturity, self-development, and integrity.
  • Ability to deal with high-stress/pressure situations.
  • Ability to manage complex customer situations.
  • The ability to read and understand information and ideas presented in writing.
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Demonstrated leadership skills.
  • Intermediate knowledge of Computerized Medical Maintenance System (CMMS).
  • Intermediate CE-IT knowledge.

Education & Experience

  • Bachelor’s degree in electronic technology, engineering technology, or business and 8 years of experience in the repair and maintenance of medical equipment.
  • At least 5 years of supervisory experience is preferred.


  • Associate’s degree in electronic technology, engineering technology, or business and 10+ years military training, or other experience in the repair and maintenance of medical equipment.
  • At least 5 years of supervisory experience is preferred.


  • 15+ years of military training, or other experience in the repair and maintenance of medical equipment
  • Active CHTM certification is preferred.


  • Should have a working knowledge of computers, Microsoft Office, Outlook, and biomedical, laboratory, and imaging equipment.

Travel Requirements

  • Valid Driver’s License may be required.
  • Up to 30% of day-to-day work may be spent traveling, if responsible for multiple sites.


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