Supervisor CE

Location US-WI-Madison
Job ID
2019-10950
Category
Clinical Engineering
Company Name
TRIMEDX, LLC
Recruiter
Sarah Fout

Overview

The Clinical Engineering Supervisor leads clinical engineering initiatives to provide superior customer service and operational efficiency by managing the execution of the TRIMEDX Medical Equipment Management Plan (MEMP).  This position assists the Clinical Engineering Manager with all aspects of program management, including work history data analysis, staffing allocation, budget control, equipment acquisition planning and outside vendor management.  The Supervisor manages operations on a day-to-day basis, collaborates and maintains positive relationships with customers, works to develop colleagues, and provides a communication channel between hospital executives and TRIMEDX.   The Clinical Engineering Supervisor also directs Joint Commission inspections and ensures that TRIMEDX services are in compliance with regulatory standards.  This position may include a hands-on service component.

Responsibilities

Leadership

  • Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others
  • Motivate others through praise, recognition and rewards
  • Manage personnel by staffing and scheduling technicians in a manner that assures the best service possible
  • Conduct semi-annual and annual technician performance evaluations
  • Coach/mentor technicians by providing feedback on performance including corrective action of team members
  • Develop others to continuously achieve long and short-term business results
  • Participates in the hiring process of new employees
  • Build and maintain relationships with customers by employing interpersonal and conflict management skills
  • Influences change through recommendations

Operations Management

  • Manage service operations functions, such as service contracts and resources.  Document the demand labor, demand parts, contracts, in-house labor, and in-house parts
  • Use a policy as a guide and is expected to apply sound judgement in day to day activities
  • Answer questions and meet with others to discern the root cause of technological/process problems
  • Manage inventory of shop supplies and database stockroom for accuracy to include an annual inventory
  • Develop service strategies with an outlook of continuous process improvement and provide metrics to TriMedx Central Office
  • Manage Joint Commission inspections and make sure open work orders are made a priority and that performance assurance inspections are documented
  • Manage site KPI’s (PM’s, WOT’s, Alerts and Regulatory)
  • Assist with work order approval process
  • Support and make recommendations on continuous improvement initiatives and work with leadership to implement identified corrective actions

Account Management & Development

  • Effectively collaborate with customers and vendors to develop win-win solutions
  • Monitor each modality after setting financial and performance benchmarks
  • Identify and pursue opportunities for business entry
  • Manage financial performance
  • Financial responsibility for site and budget readiness
  • Participate in customers departmental meetings such as: Imaging, Lab and OR Directors
  • Fill in for site manager as needed
  • Advise users of equipment status and ensure all service and documentation is complete, timely and accurate
  • Responsible for contract recommendations; evaluating, adding and removing when fit
  • Serves on hospital committees such as: Environment of Care (EOC) and Capital Planning Committees
  • Schedules workload, schedule maintenance leveling and improve daily operations
  • Identify department problems/trends and implement long term solutions
  • Manages on-call functions/rotations within the database
  • Evaluate and approve parts request and on-site/off-site vendor service requests
  • Defines and recommends solutions to satisfy a customer subset
  • Regular interaction with external customers

General

  • Over one remote single site less than $1.5m in revenue
  • Budget and expense management
  • Tactical focus with contributions that support management
  • Spends approximately 25% of time as a working technician (is a working leader)
    • Daily:  50% including ticket assignment
    • Weekly: 30%
    • Monthly 15%
    • Quarterly:  5%
    • Annually: 0%

Qualifications

Education and Work Experience

  • Associates degree or equivalent military experience required; Electronics, related technical discipline or equivalent military training preferred; Bachelor's degree preferred
  • Technical certification such as A+, CBET, CRES, CLES or CCE preferred
  • Minimum 5 years’ experience working with biomedical equipment in a clinical engineering environment, with at least 3 years’ experience leading/managing in a clinical engineering environment preferred

Knowledge and Experience

  • Advanced knowledge of Microsoft Office applications required
  • Ability to manage day-to-day and long-term site operations
  • Possess strong leadership, organizational, and time management skills in effort to make effective decisions
  • Ability to lead, motivate, and develop others
  • Ability to perform basic financial analysis and calculate budgets, revenue and costs
  • Occasionally required to bend, crouch, climb or maneuver body to perform equipment and EOC inspections
  • Knowledge of state and federal inspection agencies (TJC, CAP, DNV, and other accrediting bodies)
  • Strong written, verbal and presentation communication skills
  • Ability to integrate information from a variety of sources
  • Excellent interpersonal and customer service skills
  • Must have the ability to lead others, execute company policies, procedures and strategies; build relationships across one customer base; provide mentoring to Technicians.  Preferred path includes, but is not limited to, prior experience as a Manager Plus One or Senior Technician.

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