The Service Strategy Consultant is responsible for developing site level operations improvement plans. These plans integrate data on nationally defined service strategies, local/regional strategies, technical training opportunities, negotiated supplier entitlements, and staffing projections to drive financial and operational improvements. The Consultant coordinates with site managers on the execution, tracking, modification and overall timeline of the plan.
The Service Strategy Consultant serves as a resource to site managers on matters related to service strategy optimization, service contract executions, and technical training. The Consultant tracks operational improvement plan outcomes to support regional and national consolidated reporting. When automation is not possible the Analyst will be responsible for partnering with cross-functional area team members in manually gathering and analyzing historical financial, operational, and technical data to develop targeted strategies. The Analyst will integrate this data into a service strategy recommendation for all affected sites.
The Service Strategy Consultant must have the ability to work effectively with cross-functional teams. The ideal candidate will have strong communication, collaboration, and analytical skills with the ability to translate complex information into a customer friendly format. The role requires a self-motivated individual focused on accomplishing goals without constant supervision.