Service Strategy Consultant

Location US-IN-Indianapolis
Job ID
Clinical Engineering
Company Name
Jenn Howson


The Service Strategy Consultant is responsible for developing site level operations improvement plans. These plans integrate data on nationally defined service strategies, local/regional strategies, technical training opportunities, negotiated supplier entitlements, and staffing projections to drive financial and operational improvements. The Consultant coordinates with site managers on the execution, tracking, modification and overall timeline of the plan.


The Service Strategy Consultant serves as a resource to site managers on matters related to service strategy optimization, service contract executions, and technical training.  The Consultant tracks operational improvement plan outcomes to support regional and national consolidated reporting. When automation is not possible the Analyst will be responsible for partnering with cross-functional area team members in manually gathering and analyzing historical financial, operational, and technical data to develop targeted strategies. The Analyst will integrate this data into a service strategy recommendation for all affected sites.  


The Service Strategy Consultant must have the ability to work effectively with cross-functional teams. The ideal candidate will have strong communication, collaboration, and analytical skills with the ability to translate complex information into a customer friendly format. The role requires a self-motivated individual focused on accomplishing goals without constant supervision.


  • Develop site level operational improvement plans incorporating service strategy team products to include
    • Defined organizational service strategies
    • FTE model data
    • Return on Investment calculations for technical training
    • Negotiated entitlements with suppliers
  • Effectively create and manage the timeline for each operational improvement plan and subsequent activities. Monitor site level progress on assigned tasks against defined timeline. Coordinate with site manager on additional resources to meet deadlines. Adjust individual deliverable dates as needed while maintaining overall integrity of the plan.
  • Perform periodic review of assigned sites to identify misalignment with newly developed service strategies. Plan and coordinate corrective actions.
  • Supports transition of new sites into their regional assignment post customer contract reconciliation.
  • Responsible for performing initial review of service contract requests, modifications, and cancellations.
  • Coordinates with representatives from legal, operations, and suppliers on service contract terms and conditions.
  • Provide support to site managers regarding service strategy optimization and service contract cancellations and roll-downs
  • Support site managers in identifying, planning, and executing against technical training opportunities.
  • Educate new site managers on tools and processes.
  • Utilize financial, technical, and operational data to conduct targeted service strategy analysis of devices that do not have statistically significant data to support national or automated assessments.
  • Collect, track, performance data on operational improvement plans, implementation statuses, and optimization with service strategies for assigned sites.
  • Prepare regional reports showing financial and operational effectiveness of strategies and programs.
  • Supports consolidation of data for national reporting.
  • Develop and deliver presentations to educate and train on internal contract reduction processes, tools, efforts, and accomplishments.


  • Associates degree required; bachelor’s degree preferred
  • Minimum of 1-year experience in project management, business operations, or complex data analysis is required
  • Strong analytical and problem-solving skills with an acute attention to detail
  • Familiarity with contractual and financial practices and terminology preferred
  • Creative thinker with the ability to prioritize work and manage time amidst multiple tasks
  • Ability to effectively communicate and collaborate in cross-functional teams
  • Business acumen and the knowledge to understand operations
  • Strong writing skills are essential; technical writing experience preferred
  • Travel 10% (overnight)
  • Knowledge of clinical engineering, medical technology, and/or healthcare support services preferred
  • Knowledge of Microsoft Office applications; advanced skills with Excel and Access preferred


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